Customer Technical Support Specialist
Compensation
From $55k /yr
Employment type
Full-time
Work setting
On-site
Location
Plano, TX
Schedule
Day shift
Posted
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Job overview
The Customer Technical Support Specialist is a fully remote position with an annual salary of $55,000. This role supports the PrecisionCare team, a portfolio company of Exa Capital, in providing technical support for EHR software. This role exists to serve as the first point of contact for users, troubleshooting issues and providing technical guidance. The specialist partners with the development team to resolve bugs and improve the product.
What you'll do
- Provide support via phone and email, investigate support tickets, guide users on best practices, diagnose software issues, write SQL queries for data investigation, and collaborate with the development team.
What we're looking for
- Skills & competencies
- full-timeday shiftremotetechnical supportehrsaassqlcustomer servicetroubleshootinghealthcarehipaa$55k/yr
- Work arrangement
- Weekend coverage required
Benefits & perks
- Competitive salary, health benefits, and professional development.
Why this role
Remote work, focus on healthcare SaaS, and opportunity to work with SQL and CRM tools.
About the employer
EXA CAPITAL is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.
Additional details
- Industry sector
- 51
- Industry
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: f9f4de6c-cec9-4ce3-9ad5-b4507a80b2e7