Senior Mobile Device Technician — Federal Agency Support

Job overview

The Senior Mobile Device Technician role is remote, supporting a federal agency; the posting describes the position as fully remote and does not specify a narrower remote scope. The salary range is $55,000–$85,000 per year. Connsci supports clients with mission-critical issues through tailored services and strategic solutions. The role provides Tier I/II support for agency mobile devices and enterprise mobility services, helping personnel maintain secure configurations, policy compliance, and reliable connectivity. It also serves as a senior technical resource for complex issues, coordinating with support and cybersecurity teams and improving processes to reduce recurring incidents.

What you'll do

• Support agency-issued smartphones and tablets
• provision, configure, and deploy devices according to agency baselines and security policies
• assist users with device setup and secure connectivity
• troubleshoot device, application, email, and connectivity issues
• support VPN and MFA
• manage devices through enterprise MDM platforms
• monitor security compliance and respond to mobile threat alerts with cybersecurity teams
• escalate recurring issues and recommend improvements
• guide junior support staff
• perform remote lock, wipe, reset, and policy enforcement when needed
• maintain inventory and lifecycle records
• manage and document service requests and incidents
• develop knowledge articles and user documentation
• guide users on approved applications and security practices
• support device onboarding and offboarding.

What we're looking for

Skills & competencies

connsci

senior mobile device technician

fully remote

federal agency support

mobile device support

tier i/ii support

mobile device management

vmware workspace one

microsoft intune

ios

android

cybersecurity

security clearance

$55k–$85k

Work arrangement

• Weekend coverage required

Benefits & perks

• Professional growth and advancement opportunities
• collaborative work and opportunities to contribute to client projects.

Why this role

Requires at least five years of IT service desk or enterprise mobile-device administration experience, MDM experience, iOS and Android support, a qualifying certification, and a current Secret, Top Secret, DOE Q, or Public Trust High Risk Tier 4 clearance. Connsci will not sponsor a new applicant for employment authorization.

About the employer

Connsci is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.