Business Analyst - REMOTE
Employment type
Full-time
Work setting
On-site
Location
Cincinnati, OH
Schedule
Day shift
Posted
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Job overview
The Business Analyst is a fully remote, full-time role based in Cincinnati, OH. Compensation is not specified for this position, which supports S&S Healthcare's Production Support team. This role exists to manage client tickets and facilitate operational resolution. The analyst investigates issues, coordinates with internal and external teams, and identifies process improvements to enhance service delivery and reduce ticket volume.
What you'll do
- Manage client tickets
- investigate operational issues
- coordinate cross-functional resolution
- monitor SLAs
- provide proactive communication
- analyze trends
- recommend process improvements.
What we're looking for
- Skills & competencies
- full-timecincinnati ohbusiness analystremotehealthcareproduction supportticket managementservice deliveryanalyticalprocess improvement
- Work arrangement
- Weekend coverage required
Why this role
Fully remote, focus on production support and service delivery, analytical role.
About the employer
S&S Healthcare is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Administrative Management and General Management Consulting Services
- Occupation code
- 13-1111.00
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Listing ID: f9c1ec2d-6331-479a-bec6-d92d2474a378