Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Phoenix, AZ. Compensation is $53,000–$63,000 per year. The posting describes customer support for Market Value Southwest. The representative answers questions, provides accurate information, helps resolve routine concerns, and directs complex requests to the appropriate team member. The role also maintains interaction records, follows up on outstanding needs, and shares recurring customer feedback with the team.

What you'll do

• Assist customers with questions about products, services, and offerings
• provide clear information based on customer needs
• respond to routine inquiries
• help determine next steps for concerns
• refer complex requests to appropriate team members
• maintain accurate interaction records
• follow up when appropriate
• communicate recurring questions and feedback
• coordinate with other departments.

What we're looking for

Skills & competencies

customer service representative

customer support

customer inquiries

problem solving

communication

customer records

phoenix az

market value southwest

full-time

$53,000-$63,000 per year

training

professional development

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive training and ongoing support
• professional development opportunities
• collaborative team environment
• exposure to customer support and business operations
• opportunities for continued growth and increased responsibility.

Why this role

The posting offers training, professional development, and opportunities for continued growth and increased responsibility.

About the employer

Market Value Southwest is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.