Customer Care Associate

Job overview

The Customer Care Associate works onsite at Edison Electric’s Minneapolis, MN office, Monday through Friday from 7:00 AM to 4:00 PM. Pay is $23.00–$28.00 per hour. The role supports the company’s electrical service work for Twin Cities customers. The associate is the main customer contact, listening to service needs, scheduling appointments, and dispatching electricians. The role helps customers feel heard and keeps service requests moving through clear communication and organized follow-up.

What you'll do

• Answer phone calls and greet clients
• learn and record customer electrical service needs
• schedule appointments
• dispatch electricians
• make outbound calls
• respond to website service requests
• address customer concerns
• and provide customer service using the company’s processes.

What we're looking for

Skills & competencies

customer care associate

customer service

electrician dispatch

appointment scheduling

phone support

administrative

minneapolis mn

edison electric

monday–friday

7:00 am–4:00 pm

$23–$28/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision coverage
• paid time off
• 401(k) with company match
• short- and long-term disability
• bonus structure
• company parties
• company vehicle
• education assistance
• growth opportunities
• life insurance
• mentor/apprentice program
• and uniforms.

Why this role

The posting describes a Monday–Friday schedule and an office-based administrative role.

About the employer

Edison Electric, Inc. is hiring for this role. Industry: Electrical Contractors and Other Wiring Installation Contractors. Sector: 23.