Customer Navigation Agent (Newark)
Compensation
$26.19 – $29.48 /yr
Employment type
Full-time
Work setting
On-site
Location
Newark, CA
Schedule
Day shift
Posted
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Job overview
The Customer Navigation Agent is an onsite role based in Newark, CA, with a pay rate of $26.19–$29.48 per hour. This position supports the customer service department. This role provides navigation assistance and customer service to patients and families over the phone. The agent helps patients access services, confirms appointments, and provides information about hospital facilities and transportation.
What you'll do
- Respond to incoming calls
- provide directions and assistance
- verify appointments
- facilitate physician appointment scheduling
- provide emotional support
- maintain confidentiality.
What we're looking for
- Skills & competencies
- full-timeday shiftnewark castanford health carecustomer servicenavigationpatient supporthealthcare$26-$29/hr
- Work arrangement
- Weekend coverage required
Benefits & perks
- Competitive benefits package.
Why this role
1 year of customer service experience; basic PC skills; medical terminology knowledge a plus.
About the employer
Stanford Health Care is hiring for this role. Industry: HMO Medical Centers. Sector: 62.
Additional details
- Industry sector
- 62
- Industry
- HMO Medical Centers
- Occupation code
- 99-9999.99
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Listing ID: f9b15945-b140-4e20-9772-49a1e33dc1cf