Associate Network Engineer / Help Desk Associate

Job overview

The Associate Network Engineer / Help Desk Associate role is listed onsite in Villa Park, IL, with compensation of $70,000–$85,000 per year. BCS Financial Corporation’s IT team supports employee technology and business operations. The role owns employee technology incidents and service requests from intake through resolution while assisting with network, identity, endpoint, cloud, and collaboration systems. It contributes to reliable support by meeting service expectations, documenting work, and reducing recurring issues through root-cause analysis and process improvement.

What you'll do

• Resolve employee incidents and service requests across Windows, Microsoft 365, access, connectivity, printers, mobile devices, and business applications
• manage the support queue and service-level commitments
• deploy and maintain devices
• administer user lifecycle tasks
• support Microsoft 365 and first-level network troubleshooting
• assist with endpoint management and security escalation
• maintain documentation and asset records
• analyze recurring issues
• support IT projects and scheduled after-hours maintenance.

What we're looking for

Skills & competencies

associate network engineer

help desk associate

it support

villa park il

bcs financial corporation

full-time

$70k–$85k/year

microsoft 365

active directory

microsoft entra id

network troubleshooting

hybrid and remote environments

after-hours support

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, HSA/FSA, 401(k) match up to 6%, 22 days of PTO annually, 12 paid holidays, parental leave, home office and wellness reimbursement, tuition reimbursement, and certification support.

Why this role

Target base salary is $70,000–$85,000. The posting describes hybrid and remote work environments, while the listing location is Villa Park, IL. After-hours support or maintenance may be required when scheduled or needed for critical business needs.

About the employer

BCS Financial Corporation is hiring for this role. Industry: Financial Transactions Processing, Reserve, and Clearinghouse Activities. Sector: 52.