Debt Recovery Manager

Job overview

The Debt Recovery Manager role is onsite in Tampa, FL. Compensation is not specified. MCI is a technology-enabled business services company providing customer experience, business process outsourcing, and cloud technology solutions across multiple industries. The manager leads collections supervisors and agents, develops recovery strategies, and monitors performance and compliance. The role supports effective debt recovery by improving productivity, quality, and operational processes while managing resources and maintaining ethical, compliant collection practices.

What you'll do

• Lead collections supervisors and agents
• set performance goals and monitor collection rates, call quality, and productivity
• develop debt recovery strategies and campaigns
• identify process, technology, and workflow improvements
• analyze performance and customer satisfaction metrics
• conduct reviews, coaching, and training
• ensure compliance with laws and policies
• establish quality assurance processes
• collaborate with management, legal, compliance, and operations
• manage budgets, staffing, expenses, and cost controls.

What we're looking for

Skills & competencies

debt recovery manager

collections operations

call center

debt recovery

team leadership

compliance

quality assurance

performance metrics

tampa fl

mci careers

process improvement

budget management

Work arrangement

• Weekend coverage required

Why this role

The role combines collections leadership with responsibility for compliance, quality assurance, operational improvement, and departmental budgets.

About the employer

MCI Careers is hiring for this role. Industry: Collection Agencies. Sector: 56.