Customer Care & Success Analyst

Job overview

The Customer Care & Success Analyst role is onsite in Houston, TX, with compensation of $74,000–$85,000 per year. Chariot Energy is a Houston-based retail energy provider serving homes and businesses and aims to improve the customer experience in the retail energy market. This junior-level leadership role supports customer care and retention operations across multiple locations. It helps representatives meet service standards, resolve customer concerns, and improve satisfaction and retention through coaching, training coordination, performance tracking, compliance support, and cross-team problem solving.

What you'll do

• Support onboarding, training coordination, coaching, and performance feedback
• guide representatives on service standards
• update training materials and process documentation
• track team metrics and share observations
• promote policy and regulatory compliance
• assist with escalated customer concerns and information gathering for PUC and BBB responses under management guidance
• support customer satisfaction, retention, and issue resolution
• assist with new tools and AI-driven solutions
• coordinate with internal teams.

What we're looking for

Skills & competencies

customer care & success analyst

houston tx

chariot energy

full-time

customer care

customer retention

team coaching

training coordination

contact center operations

crm

ai-enabled tools

$74k–$85k/year

Work arrangement

• Weekend coverage required

Why this role

Requires 3+ years in customer care, customer success, contact center operations, or customer-facing support and 1+ year supporting or managing a multi-site customer care team. U.S. work eligibility without sponsorship is required.

About the employer

Chariot Energy is hiring for this role. Industry: Electric Power Distribution. Sector: 22.