Sales Associate

Job overview

The Sales Associate role is an onsite position based in Pensacola, FL, with a specified pay range of $15.50 - $23.30 per hour. This role supports the sales department at CarMax, the nation's largest used car retailer, by providing a transparent and customer-first vehicle buying experience. This position exists to guide customers through the entire vehicle journey, including sales, appraisals, and financing. The Sales Associate acts as a trusted advisor, ensuring that every customer interaction reflects the company's core values of integrity and honesty while managing inventory and administrative tasks.

What you'll do

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

What we're looking for

Skills & competencies

full-time

day shift

pensacola fl

carmax

sales

customer service

retail

$15.50-$23.30/hr

no on-call

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid sick time, vacation time, and 6 paid scheduled holidays plus 1 floating holiday for full-time hourly associates.

Why this role

Fortune 100 Best Companies to Work For, industry-leading transparency, paid training, and career growth opportunities.

About the employer

Carmax is hiring for this role. Industry: Used Merchandise Retailers. Sector: 45.