Call Center Patient Representative

Job overview

The Call Center Patient Representative role is listed in Sterling Heights, MI. Compensation is not specified. The position supports patient access and administrative operations for the Michigan Institute of Urology. The representative handles patient calls and requests, schedules appointments, and maintains accurate demographic, registration, and insurance information. The role supports a courteous patient experience while protecting confidential health information and following applicable policies.

What you'll do

• Answer phones professionally
• obtain patient demographic, financial, medical, and insurance information
• schedule appointments
• take messages using electronic medical records
• update patient demographics and insurance information
• register new patients
• address requests and concerns
• return calls as needed
• maintain patient confidentiality and comply with HIPAA.

What we're looking for

Skills & competencies

call center patient representative

sterling heights mi

michigan institute of urology

patient scheduling

patient registration

insurance verification

electronic medical records

hipaa

customer service

microsoft office

high school diploma

Work arrangement

• Weekend coverage required

Why this role

The title includes “Hybrid,” but the listing does not describe a hybrid work arrangement; high school diploma or equivalent is required.

About the employer

Michigan Institute of Urology is hiring for this role. Industry: Offices of All Other Miscellaneous Health Practitioners. Sector: 62.