Service Manager

Job overview

Service Manager is an onsite role in New York, NY. Compensation is $72,045.52 per year. The position leads daily security operations for Allied Universal, a security and facility services company. The Service Manager guides security officers and supervisors, maintains client service, and oversees staffing and operational performance. The role supports safe, compliant service delivery while managing team development and business results.

What you'll do

• Uphold security protocols and standards
• manage supervisors and officers
• recruit, train, schedule, and evaluate staff
• oversee payroll and employee relations
• serve as primary client contact
• use business intelligence tools to monitor metrics and schedules
• respond to escalated issues
• maintain training, safety, equipment, and supply standards.

What we're looking for

Skills & competencies

service manager

new york ny

allied universal

security operations

team leadership

client relations

staff scheduling

business intelligence

safety compliance

$72,045.52/year

medical benefits

paid holidays

paid vacation

retirement plan

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life, AD&D, retirement plan, and disability insurance
• eight paid holidays
• five sick days
• four personal days
• accrued vacation.

About the employer

Allied Universal is hiring for this role. Industry: Security Guards and Patrol Services. Sector: 56.