Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Auburn, NY; compensation is $18–$20 per hour. The position supports customer service and warranty requests for locally owned small business Riester’s Appliances. The representative handles incoming customer calls, work orders, return calls, and complaints, helping customers receive courteous support and service follow-up. The role also includes other duties as needed, which may involve cross-training in related positions.

What you'll do

• Receive incoming calls professionally and courteously
• complete work orders
• return customer calls
• respond to customer complaints
• perform other duties as needed, potentially including cross-training in related positions.

What we're looking for

Skills & competencies

customer service representative

riester's appliances

auburn ny

customer support

service requests

warranty requests

incoming calls

work orders

data entry

full-time

$18–$20 per hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Life insurance
• health, dental, and vision insurance
• paid time off
• training and development
• 401(k)
• employee discounts
• growth and career advancement opportunities.

Why this role

The posting lists a locally owned small business, training and development, and growth and career advancement opportunities.

About the employer

Riester's Appliances is hiring for this role. Industry: Appliance Repair and Maintenance. Sector: 81.