Director of Managed Services

Job overview

The Director of Managed Services role is listed in Kansas City, MO. The posting does not specify compensation or a work arrangement. The director leads eShipping’s Solutions team, supporting customer implementations, existing-customer analysis, growth, retention, and customer value. The director builds and coaches the Solutions team, aligns resources and priorities, and translates customer needs and operational analysis into actionable work. The role strengthens onboarding, implementation quality, retention, operational performance, and measurable supply chain value through cross-functional coordination.

What you'll do

• Build, develop, and retain the Solutions team
• set expectations, coach employees, and support career growth
• align initiatives with Mode Leaders, Data Products, Implementations, and Account Directors
• represent the organization with customers and business leaders
• manage ticket prioritization, resource allocation, and issue resolution
• develop strategies for retention, expansion, implementation quality, and account growth
• execute projects to improve implementation effectiveness, productivity, efficiency, customer satisfaction, and outcomes.

What we're looking for

Skills & competencies

director of managed services

kansas city mo

eshipping

solutions team

customer implementations

supply chain

transportation management

team leadership

customer retention

business analysis

travel up to twice monthly

Work arrangement

• Weekend coverage required

Why this role

Requires 10+ years of relevant logistics, transportation, supply chain analytics, implementation, managed services, or consulting experience, including people leadership; travel up to twice a month; bachelor’s degree or equivalent combination required.

About the employer

eShipping, LLC is hiring for this role. Industry: Temporary Help Services. Sector: 56.