Customer Service Representative

Job overview

The Customer Service Representative works onsite in Charleston, SC. The posting states that pay is hourly and based on experience but does not specify a numeric rate. Stark Exterminators is part of the Arrow Exterminators family, a pest and termite control company focused on protecting customers’ quality of life. The representative serves as a first point of contact for internal and external customers, identifying issues and helping resolve them. The role supports service center goals by scheduling service, collecting payments, updating customer files, and coordinating technician schedules.

What you'll do

• Handle incoming calls and identify customer problems and solutions
• assist with service scheduling, payment collection, and customer file updates
• make outbound calls to help ensure technicians are scheduled and accounts are paid
• provide administrative support to internal and external service center customers
• use Microsoft Office and problem-solving skills to support customer interactions.

What we're looking for

Skills & competencies

customer service representative

charleston sc

stark exterminators

full-time

customer support

service scheduling

payment collection

customer records

inbound calls

outbound calls

microsoft office

40-hour workweek

401(k) match

medical dental vision

Work arrangement

• Weekend coverage required

Benefits & perks

• Generous time off, 11 paid holidays, 401(k) with company match, Roth IRA, medical, dental and vision insurance, HSA, telemedicine, disability, cancer and accident insurance, wellness suite, and company-paid and optional life insurance.

Why this role

Full-time role with a minimum 40-hour workweek; minimal overtime may be needed. Requires a high school diploma or equivalent and working knowledge of Microsoft Office Suite.

About the employer

Stark Exterminators is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.