Customer Service Representative — Dog Training Center

Job overview

The Customer Service Representative role is onsite in Methuen, MA, with pay of $20–$25 per hour. The posting describes a busy dog training business with a noisy, sometimes chaotic environment. The representative coordinates customer intake, class scheduling, digital pre-instruction resources, weekly client updates, and satisfaction follow-up. The role also escalates complaints and problems so owners can respond promptly and fully.

What you'll do

• Coordinate intake for board-and-train and day school
• provide access to online pre-instruction resources
• schedule classes
• update clients weekly
• follow up on satisfaction
• escalate complaints and problems
• use computers and customer management software.

What we're looking for

Skills & competencies

customer service representative

dog training center

customer intake

class scheduling

client updates

customer satisfaction

methuen ma

john h whittaker

$20–$25/hr

paid time off

career growth

customer management software

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off and career growth opportunities.

Why this role

The role combines customer service with coordination for dog training programs and classes.

About the employer

JOHN H WHITTAKER is hiring for this role. Industry: Pet Care (except Veterinary) Services. Sector: 81.