Dealership Service Advisor — Salem Ford

Job overview

The Dealership Service Advisor — Salem Ford role is onsite in Salem, NH, with compensation not specified. The position supports Key Auto Group’s focus on customer service and customer expectations. The advisor coordinates service orders and technician workflow, answers vehicle service questions, and oversees customer communication and service-department processes to support a positive dealership experience.

What you'll do

• Oversee service orders and drive-lane flow
• provide prompt customer service
• respond to owner inquiries
• distribute work among technicians
• answer questions about vehicle problems, warranties, services, and repairs
• assist with diagnosis and parts ordering
• oversee warranty claims, training, schedules, and service-department tasks.

What we're looking for

Skills & competencies

dealership service advisor

salem nh

salem ford

key auto group

automotive service

customer experience

service orders

technician scheduling

warranty claims

service department

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with match
• paid time off and vacation
• short- and long-term disability, flexible benefits, and life insurance
• growth opportunities.

About the employer

Key Auto Group is hiring for this role. Industry: New Car Dealers. Sector: 44.