Reservations Agent

Job overview

The Reservations Agent role is onsite in West Palm Beach, FL, at a new commercial office. Compensation is not specified. The client is an award-winning, family-owned luxury cruise line whose small-ship experience emphasizes individualized service for guests and travel advisors. The agent handles incoming inquiries and bookings, advises guests on voyages and related options, and manages reservations accurately from initial contact through changes and documentation. The role supports guest relationships and booking conversion while maintaining service standards.

What you'll do

• Handle incoming calls and emails from guests and travel advisors
• convert inquiries into bookings
• advise on voyages, itineraries, staterooms, and land adventures
• manage bookings, payments, documentation, and changes
• support repeat guests and travel advisor relationships
• resolve issues and follow through
• maintain records and service and conversion standards.

What we're looking for

Skills & competencies

reservations agent

west palm beach fl

luxury cruise

guest services

travel advisors

cruise bookings

voyages

itineraries

staterooms

customer relationships

booking documentation

medical dental vision

paid time off

yachting benefit

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• short- and long-term disability
• life and long-term care coverage
• paid leave and holidays
• two weeks of yachting for the employee and a companion per year
• friends and family sailing rates after six months.

Why this role

The posting describes a new West Palm Beach office and a growing fleet and team. A second language is a plus.

About the employer

Prime Headhunting & Recruiting, Inc. is hiring for this role. Industry: All Other Travel Arrangement and Reservation Services. Sector: 56.