Work-at-Home Contact Center Agent

Job overview

The Work-at-Home Contact Center Agent role is described as work at home and supports customer interactions across the country; the listing is associated with Oklahoma City, OK. The posting states pay starts at $11.50 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries. The agent handles customer service, technical support, and sales interactions by listening to customers, resolving issues, managing accounts, and identifying opportunities to upgrade products or services. The role supports effective call handling and first-call resolution.

What you'll do

• Listen to customers, understand needs, and resolve issues
• use systems and technology for account management
• recognize sales opportunities and apply sales skills to upgrades
• explain products and processes
• escalate customer dissatisfaction appropriately
• work toward first-call resolution through problem-solving and effective call handling.

What we're looking for

Skills & competencies

contact center agent

work at home

customer service

technical support

customer sales

account management

first-call resolution

mci careers

oklahoma city ok

$11.50/hour

full-time

customer experience

business process outsourcing

Work arrangement

• Weekend coverage required

Why this role

MCI provides new employees with training. Applicants must be at least 18 and have a high school diploma or equivalent.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.