Customer Support Manager – Environment Testing

Job overview

The Customer Support Manager – Environment Testing role is onsite in Carrollton, TX, with a Monday–Friday schedule of 8:00 AM–5:00 PM; work outside those hours may occasionally be necessary. Compensation is $60,000–$90,000 per year. The manager leads customer service operations for Eurofins Environment Testing’s Radon and Mold business, supporting direct-to-consumer products and business-to-business clients. Eurofins provides analytical testing services that contribute to health, safety, and environmental protection. The manager oversees a small customer service team and its workflows, helping ensure responsive support for clients and consistent operational standards. The role also supports employee development, service quality, and resolution of complex customer issues.

What you'll do

• Oversee daily customer service operations
• set team schedules and duties
• support high-value clients
• help resolve complex customer issues and escalations
• conduct performance reviews and set goals
• support employee development and retention
• recommend staffing and compensation actions to the Technical Director
• and ensure adherence to standard operating procedures and quality, compliance, and ethical requirements.

What we're looking for

Skills & competencies

customer support manager

carrollton tx

eurofins environment testing

full-time

$60k–$90k/year

radon and mold

customer service operations

call center

team leadership

client support

laboratory experience

monday–friday 8 am–5 pm

environmental testing

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical coverage
• life and disability insurance
• 401(k) with company match
• paid holidays
• paid time off
• dental and vision options.

Why this role

Requires a high school diploma or equivalent, at least two years of laboratory experience, at least one year of supervisory, management, or team-lead experience, and customer support experience. An associate’s or bachelor’s degree is preferred.

About the employer

Eurofins USA Environment Testing is hiring for this role. Industry: Testing Laboratories and Services. Sector: 54.