Account Supervisor - Airline Catering

Job overview

The Account Supervisor - Airline Catering is an onsite role based in Austin, TX. Compensation is not specified in the posting, and this role supports the airline catering operations at Sky Chefs. This role serves as a central force connecting the kitchen with airline partners, driving smooth communication, coordination, and service delivery. It contributes to the company's success by strengthening customer relationships and overseeing daily execution and workflow efficiency.

What you'll do

• Act as primary point of contact between kitchen/CSC, airline partners, and Key Account Manager. Maintain customer specifications, measurement systems, and service requirements across departments. Ensure accurate billing, provisioning, and management of customer-specific inventory and par levels. Support on-time flight departures in accordance with catering and airline guidelines. Coordinate airline CSC evaluations
• distribute feedback and ensure timely responses. Track quality scores, flight attendant feedback, and delay data
• maintain related databases. Support special customer projects and airline cycle changes. Assist Executive Chef with menu presentations and chef tables as needed. Monitor compliance with customer specifications, safety requirements, and regulatory standards (FDA, HACCP, GQS). Ensure adherence to airline safety expectations and internal operating procedures. Coordinate with Quality Management to address findings and corrective actions. Guide, coach, and develop employees in alignment with local leadership and customer account requirements. Reinforce company values, safety practices, and quality standards. Support company initiatives including Lean Manufacturing, Employee Safety, HACCP, and Global Quality Standards. Monitor inventory accuracy, equipment counts, and cost controls. Support budget planning and expense management
• initiate corrective actions for variances.

What we're looking for

Skills & competencies

full-time

day shift

austin tx

sky chefs

account supervisor

airline catering

customer service

operations

onsite

warehouse oversight

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, Vision, 401(k) with match, PTO, Tuition Reimbursement, Free Parking, Daily Meals

Why this role

3+ years of customer service experience; bilingual preferred.

About the employer

Sky Chefs is hiring for this role. Industry: Caterers. Sector: 72.