Front Desk Associate

Job overview

The Front Desk Associate role is onsite in Truckee, CA. Compensation is not specified. Roberts Resorts & Communities operates nationally and focuses on building community and serving families through its resort and community operations. As the initial point of contact for guests and visitors, the associate manages check-ins, check-outs, reservations, inquiries, payments, and front desk records. The role also coordinates guest concerns with maintenance and supports resort communications and community events to keep operations organized and welcoming.

What you'll do

• Build positive relationships with guests, residents, prospective residents, and vendors
• handle calls, reservations, inquiries, and online chat
• report comments and complaints to the General Manager
• manage check-in and check-out
• collect rent, deposits, and service payments
• maintain files and records
• upload resident files and communications
• prepare resort communications
• monitor office supplies
• manage mail and packages
• secure lease documents
• enter meter readings
• coordinate with maintenance
• assist with community events and kitchen work. A Food Handler's Certificate is required and provided at the employer's expense.

What we're looking for

Skills & competencies

front desk associate

guest services

reservations

check-in and check-out

customer service

property management software

food handler's certificate

truckee ca

roberts resorts

full-time

community events

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• employer-paid life insurance
• voluntary insurance options
• 80 hours of PTO and 11 paid holidays
• 401(k) with 3% company match
• complimentary resort stay.

Why this role

Prior customer service, front desk, or hospitality experience is preferred but not required. Full-time benefits include 80 hours of PTO, 11 paid holidays, 401(k) with a 3% company match, and a complimentary resort stay.

About the employer

Roberts Resorts is hiring for this role. Industry: Residential Property Managers. Sector: 53.