Principal Program Manager, Customer Success

Job overview

The Principal Program Manager, Customer Success is a hybrid role based in Salem, OR, with compensation not specified. This position supports the deployment of humanoid robots into customer environments by coordinating internal workstreams and managing customer outcomes. The role exists to ensure the success of complex customer programs. The manager contributes to the company by leading high-stakes engagements, driving cross-functional execution, and setting the standard for customer-centric program management.

What you'll do

• Own complex customer engagements end-to-end, drive cross-functional execution, manage customer relationships, define delivery KPIs, and identify systemic issues for resolution.

What we're looking for

Skills & competencies

full-time

day shift

salem or

program manager

robotics

customer success

hybrid

hardware/software

logistics

automation

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with 6% match, Equity, 100% company-paid medical/dental/vision/disability, Unlimited PTO, 12 holidays, Catered lunches, Parental leave, Tuition reimbursement, Relocation assistance.

About the employer

Agility Robotics is hiring for this role. Industry: Engineering Services. Sector: 54.