Production Operations Support Technician, Rotating Shifts

Job overview

The Production Operations Support Technician, Rotating Shifts role is hybrid in Raleigh, NC; compensation is $55–$70 per hour. The position supports NCDHHS-NCFAST production operations and nightly production environments. The technician monitors batch processing, verifies results, and analyzes interface exceptions to help maintain service levels. The role coordinates with functional and application support teams to resolve issues and supports continuity, outage response, and workload automation.

What you'll do

• Execute and monitor batch processes
• verify batch results and support nightly production environments across multiple servers
• perform first-level analysis of data interface exceptions and logs
• escalate unresolved issues under defined on-call support procedures
• resolve errors with functional teams
• analyze production workflows and recommend job schedule improvements
• provide rapid outage support and assist with workload automation forecasting
• collaborate on backup and recovery systems and incident management procedures.

What we're looking for

Skills & competencies

production operations

batch monitoring

night operations

rotating shifts

unix

mainframe

sql

incident management

hybrid

raleigh nc

coolsoft

$55–$70/hour

Work arrangement

• Weekend coverage required

Why this role

Candidates must be available to rotate among 5 PM–1 AM, 10 PM–6 AM, and 1 AM–9 AM shifts; the posting describes on-call support procedures.

About the employer

COOLSOFT is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.