Customer Success Manager
Compensation
$75k – $100k /yr
Employment type
Full-time
Work setting
On-site
Location
Providence, RI
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Customer Success Manager is an onsite role based in Providence, RI. Compensation ranges from $75,000 to $100,000 per year, supporting the customer success organization at Cleo. This role exists to manage a portfolio of accounts across the customer lifecycle. The manager builds relationships, drives adoption, and ensures retention and expansion within their book of business.
What you'll do
- Manage a portfolio of 30+ accounts.
- Conduct QBRs and connect platform capabilities to business outcomes.
- Own GRR and NRR outcomes.
- Identify upsell and cross-sell opportunities.
What we're looking for
- Skills & competencies
- full-timeday shiftprovidence ricleocustomer successsaasaccount managementretentiononsite$75k-$100k
- Work arrangement
- Weekend coverage required
Benefits & perks
- Healthcare, dental, vision, flexible PTO, 401(k) match, and paid parental leave.
Why this role
Requires 5+ years of experience in SaaS customer success.
About the employer
Cleo is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 11-2021.00
You'll be redirected to the employer's application page.
Listing ID: f89c23f3-99ec-42a7-8243-99158eac7aa2