Customer Service Representative — Second Shift

Job overview

The Customer Service Representative works in the office in Amarillo, TX, on second shift; compensation is $30,000 per year. The role supports a growing home-services company serving customers who need plumbing, air, and electrical services. The representative handles customer inquiries and coordinates appointments with field technicians. By communicating updates, resolving concerns, and managing operational reports, the role helps customers receive timely service and supports efficient field operations.

What you'll do

• Answer incoming customer calls
• gather customer information and book service appointments
• address questions and concerns
• make outbound calls to schedule inspections and follow up
• coordinate service calls with field technicians
• develop and manage operational reports
• communicate updates to customers and team members
• find solutions to unexpected issues.

What we're looking for

Skills & competencies

customer service representative

amarillo tx

1-800-plumber + air & electric

second shift

in-office

customer calls

appointment scheduling

field technician coordination

operational reports

home services

$30,000 per year

health insurance

dental and vision

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance
• dental and vision coverage
• retirement plan
• profit sharing
• paid time off, sick and snow days, and holidays
• paid training and continued education
• birthday day off
• employee discounts
• HomeGuard membership
• advancement opportunities.

Why this role

The posting identifies this as an in-office second-shift position.

About the employer

1-800-Plumber + Air & Electric of the Texas Panhandle is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.