Customer Support Representative

Job overview

The Customer Support Representative role is onsite in Rockland, ID, with a schedule of 35–40 hours per week. Compensation is $16–$18 per hour. Direct Communications says it has spent more than 75 years connecting rural communities through communications services. The representative serves as a customer contact and office receptionist, responding to inquiries, resolving billing and technical concerns, and explaining broadband and other offerings. Accurate records, payment processing, and coordination across departments help customers get support and make effective use of the company’s services.

What you'll do

• Respond to customer inquiries by phone, email, and text
• address billing discrepancies and technical issues
• educate customers about broadband and product offerings
• maintain CRM records
• process payments
• welcome walk-in customers
• collaborate across departments.

What we're looking for

Skills & competencies

customer support

customer service

broadband

billing support

technical support

crm

payment processing

full-time

rockland id

direct communications

$16–$18/hour

401(k) match

paid time off

tuition reimbursement

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with 6% company match
• PTO starting at 14 days in the first year
• 10 paid holidays
• tuition reimbursement
• financial wellness support
• on-the-job training
• free internet for eligible residents within the service footprint
• health, dental, and vision insurance for $1 per month
• telehealth
• disability and life coverage.

Why this role

The role combines customer support with office receptionist duties and includes training on fiber optics.

About the employer

Direct Communications is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.