Customer Success Manager — Dental Technology

Job overview

The Customer Success Manager — Dental Technology role is listed in McLean, VA. The stated salary range is $65,000–$75,000 per year. Oryx develops dental software intended to provide modern, intuitive solutions for dental practices. The manager builds client relationships, supports onboarding and training, monitors product adoption, and proactively addresses client needs. By coordinating issue resolution, renewals, and feedback with internal teams, the role helps clients achieve value from the platform and informs product improvements.

What you'll do

• Build and maintain client relationships as a primary contact and trusted advisor
• facilitate onboarding and training with internal teams
• monitor engagement and product usage
• proactively discuss client needs and gather feedback
• escalate issues to technical support and product teams
• collaborate on renewals and identify upsell and cross-sell opportunities
• synthesize feedback for product improvement
• report customer success metrics.

What we're looking for

Skills & competencies

full-time

customer success manager

dental technology

mclean va

oryx software

saas

client relationships

onboarding and training

product adoption

renewals

crm platforms

occasional travel

$65k–$75k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive salary and benefits package
• professional development and growth opportunities
• collaborative team environment.

About the employer

Oryx Software Inc is hiring for this role. Industry: Software Publishers. Sector: 51.