Director, Sales Strategy & Operations — Americas

Job overview

The Director, Sales Strategy & Operations — Americas role follows PagerDuty’s hybrid work model, with San Francisco, CA among its office locations. The base salary range is $147,000–$246,400 per year; the role may also be eligible for bonus, commission, equity, and benefits. The position supports Americas Sales and Customer Success leadership. The director translates company strategy into scalable go-to-market plans across Commercial, Mid-Market, and Enterprise segments, while maintaining forecast rigor and operating cadence. By leading operations professionals and strategic initiatives, the role helps improve seller productivity, customer lifecycle execution, retention, and expansion.

What you'll do

• Partner with Americas Sales and Customer Success leaders on planning and execution. Lead forecast calls, pipeline reviews, deal reviews, QBRs, and executive readouts
• improve forecast accuracy and pipeline health
• support territory, segmentation, quota, capacity, compensation, and headcount planning. Own Customer Success metrics and renewal forecasting, improve lifecycle processes, partner with IT and Applications on supporting processes and tools, and lead and develop the operations team.

What we're looking for

Skills & competencies

sales strategy

sales operations

customer success operations

director

americas

hybrid

san francisco ca

pagerduty

go-to-market strategy

forecasting

pipeline analytics

revenue retention

people leadership

$147k–$246.4k

Work arrangement

• Weekend coverage required

Benefits & perks

• Potential package includes comprehensive benefits, flexible work arrangements, company equity, employee stock purchase program, retirement or pension plan, paid vacation, holidays and sick leave, wellness days, paid parental leave, paid volunteer time, and mental wellness programs
• eligibility may vary.

Why this role

Requires 10+ years of relevant experience and 3+ years of direct people management. The role leads both Sales Operations and Customer Success Operations and does not own the sales or customer success technology stack. Hybrid work is described, with location eligibility restrictions.

About the employer

PagerDuty is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.