Senior Help Desk Technician II

Job overview

The Senior Help Desk Technician II role is onsite in Atlanta, GA, with compensation of $108,000–$156,000 per year. The Help Desk position supports Level 1 and Level 2 services for end users at the Executive Office for the United States Attorneys. The technician provides end-user support and training, maintains IT records and inventories, and supports user devices, accounts, meeting rooms, and online sessions. This work helps keep the supported office's technology and help desk services operating effectively.

What you'll do

• Provide backup and restoration and file-server support
• administer user accounts and mailboxes
• install and troubleshoot software, hardware, and handheld devices
• set up and troubleshoot remote users
• train end users
• create procedural documentation and tracking spreadsheets or databases
• update IT tickets and incident work logs using ITIL
• maintain account-management forms and IT inventories
• prepare reports
• support conference and training rooms and online meetings, including setup and session monitoring or recording.

What we're looking for

Skills & competencies

senior help desk technician ii

atlanta ga

$108k–$156k

help desk

level 1 support

level 2 support

itil

adobe connect

end-user training

hardware support

software support

it inventory

health insurance

401(k)

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• life insurance
• 401(k)
• flexible spending account
• paid time off
• state and federal holidays.

Why this role

One year or more of Adobe Connect or related online meeting-center setup experience is listed. ITIL Foundations certification, change-management experience, and an active Public Trust clearance or higher are described as advantageous, not required.

About the employer

Contact Government Services, LLC is hiring for this role. Industry: Facilities Support Services. Sector: 56.