RCM/ OPH Quality Assurance Supervisor

Job overview

The RCM/ OPH Quality Assurance Supervisor is an onsite position based in Grand Rapids, MI. Compensation is not specified, and this role supports the revenue cycle management team at Eye Care Partners Career Opportunities. This role exists to oversee quality assurance and performance across charge entry and claims management functions. The supervisor leads internal and co-sourced teams, performs audits, and uses data-driven insights to improve billing accuracy and compliance.

What you'll do

• Supervise day-to-day operations of charge posting and claims readiness teams.
• Review and audit claims submissions and charge entry.
• Perform routine QA audits and log errors.
• Track, analyze, and report trends in errors.
• Create dashboards with QA metrics.
• Coordinate with managers to address training issues.
• Maintain and update QA procedures.
• Resolve escalated claims issues.

What we're looking for

Skills & competencies

full-time

day shift

grand rapids mi

quality assurance

billing

healthcare

revenue cycle

supervision

data analysis

compliance

Work arrangement

• Weekend coverage required

Benefits & perks

• Opportunity to lead a critical function in a leading eye care provider network.

Why this role

Requires strong knowledge of CPT, ICD-10, and claims submission workflows in a healthcare setting.

About the employer

Eye Care Partners Career Opportunities is hiring for this role. Industry: Specialty (except Psychiatric and Substance Abuse) Hospitals. Sector: 62.