Personal Lines Property and Casualty Call Center Supervisor

Job overview

The Personal Lines Property and Casualty Call Center Supervisor role is onsite in Tampa, FL. Compensation is not specified. Safepoint MGA’s customer service team supports personal-lines insurance customers and agency relationships. The supervisor leads customer service representatives, establishes training and performance measures, and works with technology and marketing partners to improve workflows and agent relations. The role helps maintain consistent customer service and adherence to company standards.

What you'll do

• Participate in recruiting customer service employees
• create and facilitate training and job-shadowing programs
• partner with technology on workflow efficiency and automation
• partner with Marketing on agent relations
• establish productivity and quality metrics and monitor departmental adherence
• supervise and guide customer service representatives.

What we're looking for

Skills & competencies

call center supervisor

personal lines

property and casualty insurance

customer service

team leadership

employee training

quality metrics

productivity metrics

tampa fl

safepoint mga

florida insurance license

401(k)

paid time off

health insurance

Work arrangement

• Weekend coverage required

Benefits & perks

• Professional development and educational assistance, 401(k) with company contribution, paid time off, parental and other leave, health, dental and vision insurance, disability coverage, and flexible spending and health savings accounts.

Why this role

Florida insurance licensing is required or must be obtained within the first 30 days; the employer does not offer immigration sponsorship.

About the employer

Safepoint MGA, LLC is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.