Customer Relations Representative — State Farm Agent Team Member

Job overview

The Customer Relations Representative — State Farm Agent Team Member role is onsite in Gastonia, NC, and pays $50,000–$65,000 per year. The agency describes a team-oriented workplace and offers monthly house cleaning for team members, Starbucks, and team lunches. The representative manages customer inquiries, resolves issues, and coordinates with agency colleagues to support customer satisfaction and retention. By maintaining accurate records and anticipating community members' needs, the role contributes to the growth of the insurance agency.

What you'll do

• Manage customer inquiries and resolve issues
• maintain and update customer records
• assist with customer retention strategies
• coordinate with other departments to support customer satisfaction.

What we're looking for

Skills & competencies

customer relations representative

gastonia nc

state farm agent

customer inquiries

issue resolution

customer records

customer retention

insurance agency

$50k–$65k/year

full-time

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance bonus
• flexible schedule
• paid time off
• training and development
• advancement opportunities
• monthly house cleaning for team members
• team lunches.

Why this role

The agency anticipates internal growth opportunities for especially driven and sales-minded candidates. Customer service experience is preferred.

About the employer

Chandler Hahn - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.