Front Desk Representative — 2nd Shift (3 PM–10 PM)

Job overview

The Front Desk Representative — 2nd Shift (3 PM–10 PM) role is onsite in Cedar Rapids, IA. Compensation is not specified. The role supports guest services at the Hilton Garden Inn. The representative helps guests have a positive stay by handling front desk requests, reservations, guest information, and financial transactions accurately. The position also supports occupancy and revenue through service, product and service upselling, and adherence to brand procedures.

What you'll do

• Greet guests and provide attentive service
• respond to requests and resolve issues
• maintain accurate guest, room, and group event information
• manage reservation records, arrivals, cancellations, and modifications
• handle cash, checks, and credit processes
• operate front office computer systems
• provide local information
• monitor the pool as needed or required by state
• sanitize lobby, front desk, and entrance areas.

What we're looking for

Skills & competencies

front desk representative

2nd shift

3 pm–10 pm

cedar rapids ia

hilton garden inn

guest services

hotel reservations

guest relations

cash handling

front office systems

weekend availability

Work arrangement

• Weekend coverage required

Why this role

The stated schedule is Friday through Monday, 3 PM–10 PM, with weekend availability mandatory. A high school education or GED is required.

About the employer

Hilton Garden Inn | CR Hotel #1 LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.