Customer Experience Digital Associate, English/French
Compensation
$24.04 – $24.04 /hr
Employment type
Part-time
Work setting
On-site
Location
New York, NY
Schedule
Day shift
Posted
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Job overview
The Customer Experience Digital Associate role is based onsite at Sézane’s SoHo office in New York, NY, for a 3-month fixed-term period from mid-October 2026 through late January 2027. It is part-time at 24 hours per week and pays $24.04 per hour. Sézane describes itself as a French fashion brand born online. The associate responds to customer inquiries and resolves complaints while providing clear product and purchase information. The role supports service excellence and helps improve the customer experience through attentive follow-up across email and WhatsApp.
What you'll do
- Respond to customer inquiries by email and WhatsApp
- provide product information and explain purchase, return, and exchange procedures
- handle complaints and resolve disputes
- suggest initiatives to improve customer experience
- ensure appropriate follow-up.
What we're looking for
- Skills & competencies
- customer experiencedigital associatenew york nysézanepart-time24 hours/week3-month fixed termenglishfrenchcustomer supportemail and whatsapp$24.04/hr
- Work arrangement
- Weekend coverage required
Why this role
The posting requires excellent English and fluency in either French or German; the title specifies English/French.
About the employer
Sézane is hiring for this role. Industry: Hobby, Toy, and Game Retailers. Sector: 45.
Additional details
- Industry sector
- 45
- Industry
- Hobby, Toy, and Game Retailers
- Occupation code
- 43-4051.00
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Listing ID: f806ae4e-2f41-4d28-994c-9f5a26322fb7