Guest Experience Coordinator

Job overview

The Guest Experience Coordinator role is onsite in Austin, TX. Compensation is not specified. The position supports guest services at Commodore Perry Estate, a luxury hotel and social members club. The coordinator handles guest calls and requests, follows up on service issues, and works with hotel departments to resolve needs. The role helps deliver prompt, courteous service and a welcoming guest experience across the property.

What you'll do

• Answer and process guest calls, requests, questions, and concerns
• record and relay messages accurately
• coordinate with departments such as Bell, Front Desk, Housekeeping, Engineering, and Security
• handle wake-up call requests and other telephone services
• follow up with guests on satisfaction
• anticipate and address service needs
• welcome and engage guests
• handle sensitive matters with tact and confidentiality
• support team coverage and assist other departments as needed.

What we're looking for

Skills & competencies

guest experience coordinator

austin tx

commodore perry estate

luxury hotel

guest services

guest calls

request coordination

front desk support

hospitality

evenings

weekends

holidays

Work arrangement

• Weekend coverage required

Why this role

Requires a flexible schedule that may include evenings, weekends, and holidays; telephone etiquette includes answering within three rings and using appropriate call-handling practices.

About the employer

Commodore Perry Estate is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.