Operations Manager

Job overview

The Operations Manager works onsite in Franklin, Tennessee. Compensation is not specified in the posting. The role supports hotel operations at Home2Suites by Hilton Franklin Cool Springs, part of a hospitality company that emphasizes guest service and community involvement. The manager helps lead hotel operations, including financial planning, policy and brand-standard compliance, sales and marketing initiatives, and guest concerns. The role also handles administrative and accounting processes and assists hotel teams as needed to support service and operating goals.

What you'll do

• Assist in leading hotel operations
• support budgeting, forecasting, and strategic planning
• implement company policies and brand standards
• oversee sales and marketing initiatives
• respond to guest concerns
• handle deposits, personnel records, accounts receivable and payable, payroll, reports, and hotel systems
• provide guest and associate service.

What we're looking for

Skills & competencies

operations manager

franklin tn

home2suites by hilton

hotel operations

guest service

hotel administration

budgeting

forecasting

payroll

accounts receivable

brand standards

flexible schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, health and wellness benefits, health reimbursement program, flexible spending account, stay discounts, optional company-paid life insurance, 401(k) with matching, employee assistance program, supplemental insurance options, paid holidays, and incentive programs.

Why this role

The posting describes a flexible schedule in a 24/7 hotel business, which may require nights, weekends, and holidays.

About the employer

Home2Suites by Hilton Franklin Cool Springs is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.