Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative, State Farm Agent Team Member role is onsite in Garden City, NY. Compensation is not specified numerically; the posting offers a base salary plus unlimited commissions and bonuses. The position is with a State Farm independent contractor agent, not State Farm Insurance Companies. The representative supports agency growth and customer retention through responsive service and needs-based conversations. The role handles insurance inquiries and policy-related requests, educates customers about coverage options, and follows up to build lasting customer relationships.

What you'll do

• Establish customer relationships and follow up as needed
• respond promptly and accurately to inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing
• use a customer-focused, needs-based review process to educate customers about insurance options
• provide timely and thorough activity reports to the agent.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

garden city ny

liam masterson state farm agency

insurance customer service

policy support

claims inquiries

billing clarification

base salary plus commission

bonuses

training provided

licenses must be obtainable

Work arrangement

• Weekend coverage required

Benefits & perks

• Base salary plus unlimited commissions, bonuses, paid time off, health, dental and vision coverage, retirement plan, and advancement opportunities.

Why this role

Insurance experience is not required; the posting says the agency will train the right candidate. Property and Casualty and Life and Health licenses must be obtainable; bilingual English/Spanish is strongly preferred.

About the employer

Liam Masterson - State Farm Agency is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.