Financial Services Helpdesk Representative

Job overview

The Financial Services Helpdesk Representative role is onsite in Dallas, TX. Pay is $14.35–$17.35 per hour. The position supports customer service for bank customers and commercial and public-sector programs. The representative handles customer inquiries across phone, email, and live chat, resolves issues or escalates them as needed, and documents interactions accurately. This work supports a reliable customer experience while following client procedures and protecting confidential information.

What you'll do

• Handle inbound customer calls, email, and live chat professionally
• understand and resolve customer issues
• escalate issues when needed
• work toward first-call resolution
• use knowledge bases and training to answer questions
• maintain CRM records and document resolutions
• follow financial inquiry procedures, scripts, policies, and confidentiality requirements
• meet attendance, schedule, and training requirements.

What we're looking for

Skills & competencies

financial services helpdesk

customer service

dallas tx

mci careers

bank customer support

inbound calls

email and live chat

crm documentation

financial inquiries

call center experience

$14.35–$17.35/hour

Work arrangement

• Weekend coverage required

Why this role

Requires at least three years of call center experience and one year of customer service experience; Spanish bilingual ability is described as extremely beneficial.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.