Customer Service and Project Coordinator, Water Damage Restoration

Job overview

The Customer Service and Project Coordinator role is onsite in Lake Forest, CA, with hours of 8:00 a.m. to 5:00 p.m. and a one-hour lunch. Compensation is $25–$28 per hour. Flood Pro provides water-damage restoration and renovation services to homeowners and businesses. The coordinator manages communication and scheduling for restoration projects from initial service request through completion. The role tracks progress, documents project activity, and coordinates customers, technicians, and other stakeholders to support timely restoration work. The posting states that the role participates in an on-call rotation for one week, one to two times per month, with an on-call stipend.

What you'll do

• Respond to water-damage service requests by email and phone
• schedule assessments with field technicians
• communicate with property owners, managers, plumbers, contractors, and insurance adjusters
• monitor project progress and timelines
• document scopes, work orders, communications, and billing
• coordinate with internal and external teams
• participate in the stated on-call rotation and dispatch technicians to qualified emergencies.

What we're looking for

Skills & competencies

customer service

project coordinator

water damage coordinator

flood pro

lake forest ca

water damage restoration

project scheduling

technician coordination

customer communication

$25–$28/hr

8:00 a.m.–5:00 p.m.

on-call rotation

on-call stipend

401(k) matching

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with weekly 4% Safe Harbor matching
• health and vision coverage
• AFLAC programs
• paid time off and holidays
• training and advancement opportunities.

Why this role

The posting says water-damage restoration training is a plus and English-Spanish bilingual skills are helpful but not required.

About the employer

Fair Restoration Inc is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.