Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Cincinnati, OH, and compensation is not specified. The position supports guest services at the 21c Cincinnati Hotel, including registration, checkout, and guest assistance. The role helps provide accurate, welcoming service throughout guests’ stays. It handles front desk transactions and communications, coordinates with hotel departments, and supports daily room and accounting procedures.

What you'll do

• Register and check out guests
• provide mail and message service
• answer phone calls
• pre-assign rooms based on guest needs and requests
• complete shift checklists
• follow key and credit policies
• submit lost-and-found reports
• assist with concierge services
• follow emergency procedures
• balance the shift bank
• monitor room availability and hotel selling status
• coordinate services with other departments.

What we're looking for

Skills & competencies

front desk agent

cincinnati oh

main and vine

hotel guest services

guest check-in

guest check-out

concierge services

room assignments

cash handling

daily accounting

phone support

onsite

Work arrangement

• Weekend coverage required

Why this role

Includes guest-facing service, daily cash and transaction balancing, and room availability monitoring.

About the employer

Main And Vine is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.