Automotive Service Manager

Job overview

The Automotive Service Manager role is onsite in Greensboro, NC; compensation is not specified, though the posting mentions competitive pay plans. The manager leads Battleground Kia’s Service Department, supporting the dealership’s commitment to customer service and value. The role oversees service department personnel and operations, helping customers understand service needs and options while keeping them informed during vehicle service. It also sets department goals and budgets and supports customer satisfaction, repeat business, and referrals.

What you'll do

• Assist customers with service and repair needs and explain service options
• keep customers informed during vehicle service
• maintain a customer follow-up system
• hire and supervise service department personnel and monitor performance
• set department goals and objectives, including an annual operating budget and marketing plan
• handle customer complaints promptly and appropriately
• maintain a high Customer Service Index rating.

What we're looking for

Skills & competencies

automotive service manager

greensboro nc

battleground kia

service department

customer service

dealership

team supervision

department budget

marketing plan

customer follow-up

401(k)

paid vacation

health insurance

growth opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), paid holidays, paid vacation, health, dental, and vision insurance at group rates, basic life insurance, accident and critical illness insurance, and growth opportunities.

Why this role

Requires at least three years of Service Manager experience; the posting also lists five years in automotive service management or dealership work and a high school diploma.

About the employer

Battleground Kia is hiring for this role. Industry: New Car Dealers. Sector: 44.