Branch Office Administrator

Job overview

The Branch Office Administrator role is onsite in Kent, WA. Compensation is not specified. The position provides branch-level administrative and customer service support to help operations run efficiently, support revenue collection, and maintain a positive customer and employee experience. The administrator manages customer accounts, service agreements, scheduling, payments, records, and communications across the branch. Accurate workflows and timely customer responses help protect revenue, improve branch efficiency, and support customer retention.

What you'll do

• Respond to inbound calls, visitors, and service inquiries
• manage customer account setup, service agreements, scheduling, and CRM data entry
• process payments, credits, and adjustments and support collections
• maintain documentation and system updates
• coordinate communication among customers, technicians, sales staff, and branch leadership
• support reporting, routing, scheduling, and supply management
• follow company policies and data-integrity standards.

What we're looking for

Skills & competencies

branch office administrator

kent wa

purcor

branch administration

customer service

crm data entry

payment processing

collections support

scheduling

microsoft office

service agreements

Work arrangement

• Weekend coverage required

Why this role

The posting identifies same-day or 24-hour response and accuracy targets for customer requests, account records, and billing transactions. High school diploma or equivalent and at least one year of administrative or customer service experience are required.

About the employer

Purcor is hiring for this role. Industry: Appliance Repair and Maintenance. Sector: 81.