Hotel Front Desk Associate

Job overview

The Hotel Front Desk Associate role is onsite in Fresno, CA, with compensation of $16.90 per hour. The position supports guest services at Home 2 Suites by Hilton-Fresno. The associate manages front-office interactions from check-in and checkout through reservation changes and guest requests. The role helps maintain guest satisfaction, hotel revenue, and safe, coordinated daily operations.

What you'll do

• Register guests and issue room keys
• provide information about hotel services, local areas, and room locations
• answer phones
• upsell rooms where possible
• use the property management system
• process cash and credit card transactions
• handle cancellations and reservation modifications
• respond to complaints and requests
• document events and incidents
• maintain lobby and public-area appearance
• coordinate with other departments
• perform assigned front-office and guest-service duties.

What we're looking for

Skills & competencies

hotel front desk associate

fresno ca

home 2 suites by hilton

full-time

onsite

guest services

check-in

reservations

property management system

cash and credit transactions

evenings

overnight

weekend and holiday availability

$16.90/hr

Work arrangement

• Weekend coverage required

Why this role

The listing seeks availability for 2:00 p.m.–10:00 p.m. and 10:00 p.m.–6:00 a.m. and states willingness to work weekends, holidays, and all shifts. High school diploma or equivalent required; bilingual English/Spanish preferred.

About the employer

Home 2 Suites by Hilton-Fresno is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.