Client Service Representative

Job overview

The Client Service Representative role is onsite in Brentwood, TN, with compensation of $21.50–$24.00 per hour, plus an annual bonus opportunity. My Senior Health Plan helps seniors navigate Medicare and healthcare coverage decisions. The representative supports clients throughout enrollment by answering questions, processing applications, tracking status, and coordinating with insurance carriers. The role also assists licensed agents and the sales team with outreach and administrative work to provide accurate, supportive service.

What you'll do

• Provide customer support by phone and email
• answer client questions
• conduct verification, enrollment, and follow-up calls
• process insurance applications and maintain CRM records
• track application status and coordinate with carriers
• prepare enrollment materials and documentation
• support licensed agents and sales staff with outreach and administrative tasks.

What we're looking for

Skills & competencies

client service representative

medicare

senior health plan

brentwood tn

my senior health plan

customer support

insurance applications

enrollment

hubspot crm

$21.50–$24.00 per hour

annual bonus opportunity

profit sharing

paid vacation

paid holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• company-paid life and disability coverage
• voluntary supplemental benefits
• 401(k) with up to 4% company match
• profit sharing
• paid vacation, sick time, and holidays
• Christmas week off after 90 days.

Why this role

The entire week of Christmas off after 90 days; profit sharing program of 3%–7% of base pay; preferred language skills include Spanish, Mandarin/Cantonese, or Korean.

About the employer

My Senior Health Plan is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.