Incident Technician Lead
Employment type
Full-time
Work setting
On-site
Location
Chantilly, VA
Schedule
Day shift
Posted
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Job overview
The Incident Technician Lead is an onsite role based in Chantilly, VA. This position supports the technical support team at MANTECH, a company focused on driving mission success through advanced IT and workforce solutions. This role exists to lead a team of Enterprise IT Support Technicians in managing and resolving IT incidents. The Lead ensures that service disruptions are minimized and that the team meets customer KPIs while maintaining operational coverage.
What you'll do
- Lead multiple teams of Incident Technicians and optimize response times.
- Act as the main point of contact for IT incident-related activities.
- Perform HR duties including hiring, performance counseling, and compensation planning.
- Engage with project managers to resolve resource constraints.
What we're looking for
- Skills & competencies
- full-timeday shiftchantilly vamantechincident technicianleadit supportmanagementgovernment contractingno on-call
- Work arrangement
- Weekend coverage required
Benefits & perks
- Competitive benefits package.
Why this role
Requires TS/SCI clearance with Polygraph, supports WCF environment.
About the employer
MANTECH is hiring for this role. Industry: Other Technical and Trade Schools. Sector: 61.
Additional details
- Industry sector
- 61
- Industry
- Other Technical and Trade Schools
- Occupation code
- 15-1232.00
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Listing ID: f7a7ea69-2806-40e6-a2c7-04a026f83fff