Front Office Supervisor

Job overview

The Front Office Supervisor role is onsite in Ann Arbor, MI; compensation is not specified. The position supports hotel guest services and front office operations. The supervisor oversees guest-facing service, resolves guest issues, supports room and account processes, and helps coordinate front office staff. The role contributes to guest satisfaction and smooth hotel operations through communication, training, inventory support, and service recovery.

What you'll do

• Welcome guests and respond to requests
• complete guest registration and room assignments
• process payments and balance an assigned house bank
• answer calls and manage guest messages and packages
• close guest accounts at checkout and address dissatisfaction
• resolve complaints
• stock and inventory front office supplies and store items
• coordinate with other departments
• participate in staff meetings
• train and onboard guest service staff
• support upselling and room revenue
• follow up on group resumes
• assist with room inventory and assignments.

What we're looking for

Skills & competencies

front office supervisor

ann arbor mi

graham hotel systems

hotel guest services

guest relations

front desk operations

guest registration

payment processing

complaint resolution

staff training

room inventory

upselling

Work arrangement

• Weekend coverage required

Why this role

The posting requires flexibility in scheduling shifts and the ability to communicate in English. The role includes training and onboarding guest service staff.

About the employer

Graham Hotel Systems is hiring for this role. Industry: Office Administrative Services. Sector: 56.