Lead Technical Support Representative

Job overview

The Lead Technical Support Representative is an onsite role based in Jonesboro, AR, with compensation not specified. This position supports the Rightfiber Technical Support team by serving as a frontline leader and subject matter expert for residential internet, voice, and video services. This role exists to drive customer satisfaction and operational excellence by providing real-time coaching, floor support, and escalation management. The lead balances technical troubleshooting with leadership responsibilities to ensure the team meets service levels and performance standards.

What you'll do

• Serve as first-level escalation point
• provide real-time coaching and floor support
• assist with onboarding and training
• monitor queues and ticket backlogs
• conduct quality evaluations
• troubleshoot complex customer issues.

What we're looking for

Skills & competencies

full-time

day shift

jonesboro ar

technical support

leadership

telecommunications

internet services

customer satisfaction

troubleshooting

mentoring

Work arrangement

• Weekend coverage required

Benefits & perks

• Training and development
• career growth opportunities.

Why this role

Blends hands-on technical support with leadership; operational lead in supervisor's absence.

About the employer

RITTER COMMUNICATIONS HOLDINGS, LLC is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.