Call Center Supervisor

Job overview

The Call Center Supervisor role is onsite at TEN Credit Union’s Main Branch in Nashville, TN. The posting lists compensation of $25.00 per hour and a schedule of Monday–Thursday, 8:00 AM–5:00 PM, and Friday, 8:00 AM–6:00 PM. TEN Credit Union describes its work as helping members and communities achieve financial success. The supervisor leads and coaches Contact Center staff while handling complex member needs and supporting daily operations. The role contributes to service and productivity goals through team development, issue resolution, account support, and process improvement.

What you'll do

• Lead, coach, mentor, and support call center staff
• conduct performance coaching and team meetings
• assist with workforce scheduling
• support members by phone, secure email, and online messaging
• resolve complex inquiries and escalations
• assist with account maintenance, transfers, loan payments, card support, online banking, fraud concerns, and loan questions
• process online account requests and remote deposits
• support internal employees and operational processes
• identify process improvements.

What we're looking for

Skills & competencies

call center supervisor

nashville tn

ten credit union

contact center

member service

team coaching

account support

loan payments

online banking

fraud support

$25/hour

monday–friday schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes a supportive work environment, professional growth, collaboration, and opportunities to contribute ideas.

Why this role

The schedule is Monday–Thursday, 8:00 AM–5:00 PM, and Friday, 8:00 AM–6:00 PM. The posting is open only to local candidates in Tennessee.

About the employer

TEN Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.