Customer Retention Specialist – State Farm Agent Team Member

Job overview

The Customer Retention Specialist – State Farm Agent Team Member role is an onsite, full-time position in LaGrange, GA. Pay is $34,000–$38,000 per year. The role supports Matthew Orr - State Farm Agent’s work helping community members protect what matters most. The specialist maintains customer relationships and contributes to office growth through renewal outreach, account reviews, and coverage discussions. The role helps customers understand options, keeps interaction records accurate, and works with teammates toward retention and outreach objectives.

What you'll do

• Contact existing customers about renewals and coverage options
• review accounts and assist with updates
• identify ways to improve customer satisfaction and engagement
• document customer interactions
• collaborate with team members on retention and outreach objectives.

What we're looking for

Skills & competencies

customer retention specialist

insurance

customer relationships

policy renewals

coverage options

account reviews

customer service

lagrange ga

state farm agent

$34k–$38k/year

paid time off

performance bonus

training and development

retirement plan match

Work arrangement

• Weekend coverage required

Benefits & perks

• Matching retirement plan, paid time off, training and development, and performance-based bonus.

About the employer

Matthew Orr - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.